NEW Fionnix AI Services now generally available

One platform.
Every operation you run.

Fionnix unifies CRM, ERP, service management, case management, and emergency operations on a single microservices platform — one system of record, one identity layer, one place to build.

99.99%
PLATFORM UPTIME SLA
13
CORE SERVICES
40+
COUNTRIES DEPLOYED
SOC 2ISO 27001
CERTIFIED & AUDITED
INSIDE THE PLATFORM

Built for the people who run operations —
not just the people who buy software.

01 — Operations Control Centre

Every case, ticket, and workflow — in one view.

See what's in flight across every application on the platform, filtered by team, priority, or SLA risk. Drill from a single KPI into the record behind it in two clicks.

  • Cross-application queues, unified by SLA and priority
  • Live throughput and backlog trend, updated in real time
  • Role-based views for agents, supervisors, and executives
app.fionnix.com / operations / control-centre
Overview
Queues
SLA Monitor
Live Cases
Reports
Alerts

Enterprise Operations — Overview

All systems normal
2,418
Open cases
▼ 4.2% vs last wk
96.7%
SLA compliance
▲ 1.1 pts
18m
Avg. first response
▼ 6m faster
142
At-risk (SLA)
▲ 12 today
Case volume — 14 daysResolved vs. opened
CaseStatus
INC-40218Critical
SR-88213At risk
CHG-10552In progress
INC-40190Resolved
02 — Workflow Designer

Model a process once. Govern it everywhere.

Design business processes visually and deploy them as governed, auditable workflows across every application on the platform — no separate integration layer required.

  • Drag-and-drop process modeling with reusable steps
  • Built-in versioning, approvals, and full audit trail
  • One engine shared by CRM, ERP, BPM, and case management
app.fionnix.com / studio / workflow-designer
Workflow
Citizen Permit Approval
Version 14.2PublishedProductionRunning Instances 87Average Duration 1h 18m99.97% Success Rate
Citizen
Submit Application
Validate Documents
Eligibility Check
Approved?
Yes
Manager Approval
Digital Signature
No
Request Additional Documents
Archive
Notify Citizen
Running Instances87
Completed Today342
Average Duration1h 18m
SLA Compliance99.6%
Automation Rate91%
Last Deployment2h ago
Enterprise capabilities
ActivitiesBusiness RulesApprovalsDecision GatewaysTimersNotificationsDocumentsAI ActionsREST APIsSAP IntegrationMicrosoft IntegrationGISSCADASubprocesses
THE PLATFORM

One platform. Unlimited applications.

Every Fionnix application is powered by one enterprise platform—sharing identity, workflows, security, integrations, analytics and AI services. Build once. Scale everywhere.

Fionnix Platform
Enterprise Operating Platform
SHARED PLATFORM SERVICES

Common enterprise services powering every Fionnix application.

Identity & Access Management
Workflow Engine
Business Rules Engine
API Gateway
Integration Framework
Analytics Services
AI Services
Document Services
Notification Services
Audit & Compliance
Monitoring & Observability
DEPLOYMENT MODELS

Deploy Anywhere

The same platform. The same applications. The same architecture. Choose the deployment model that best fits your organization without changing your software.

On-PremisesRun Fionnix in customer-controlled data centers.
Private CloudDedicated cloud environments for regulated workloads.
Public CloudElastic infrastructure for enterprise scale and reach.
Hybrid CloudConnect on-premises and cloud systems in one model.
Sovereign CloudRegional control for residency and policy requirements.
Managed SaaSFionnix-operated service with enterprise controls.
PLATFORM ARCHITECTURE

One Enterprise Platform. Unlimited Business Applications.

Fionnix provides a unified Enterprise Operating Platform where every application shares identity, security, workflow orchestration, integrations, analytics and governance. Build capabilities once and reuse them across every business application.

API & INTEGRATION LAYER
API Gateway
Integration Layer
SHARED PLATFORM SERVICES
Workflow Engine
Business Rules Engine
Document Services
AI Services
Analytics Platform
ENTERPRISE PLATFORM SERVICES
Identity & Access Management
Security & Encryption
Notification Services
Audit & Compliance
Monitoring & Observability
PLATFORM RUNTIME
Fionnix Enterprise Platform Runtime Containerized • Horizontally Scalable • Multi-Region • High Availability • Event-Driven
Deployment ModelsDeploy Anywhere

The same platform. The same applications. The same architecture. Deploy where your business, regulatory and security requirements demand.

On-PremisesRun in customer-controlled data centers.
Private CloudDedicated infrastructure for regulated environments.
Public CloudElastic scale on modern cloud infrastructure.
Hybrid CloudConnect on-premises and cloud workloads.
Sovereign CloudSupport residency, jurisdiction and policy controls.
Managed SaaSOperate as a managed Fionnix service.
Platform BenefitsEnterprise outcomes from one shared operating platform.
Build OnceShared platform services eliminate duplicated development.
Deploy AnywhereRun on-premises, hybrid, private cloud or SaaS.
Scale IndependentlyEach service scales without affecting the rest of the platform.
Govern CentrallyOne identity, one security model, one operational framework.
SOLUTIONS

Built around outcomes, not modules.

INDUSTRIES

Deployed where operations can't stop.

ENTERPRISE TRUST

Trusted by organizations that can't afford downtime.

Security and compliance aren't an add-on module — they're built into the platform runtime every application shares.

SOC 2Type II
ISO 27001Certified
GDPRCompliant
FedRAMPIn progress
HIPAAReady
99.99%Uptime SLA
COMPANY

Building the operating layer for enterprise work.

Americas
Engineering & operations HQ
EMEA
Public sector & energy
APAC
Telecommunications & manufacturing
REQUEST A DEMO

See Fionnix running your operations.

Talk to a platform architect about your current systems, and see the applications you need running on Fionnix in a session built around your environment.